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Frequently asked questions

Whether you're curious about store policies, artwork care, or custom commissions, you'll find quick answers and guidance below. If you have a question that isn't answered here, please don't hesitate to reach out using the contact page. 

  • When will I receive my order?
    Delivery times will vary depending on the type of artwork selected and the chosen shipping method. Standard shipping is typically within 5-7 business days. Express shipping is typically within 2 business days. You will be provided an estimated delivery time at checkout. Once your order has shipped, you will be provided with detailed tracking information.
  • What shipping methods do you offer?
    Your artwork will ship via UPS, Fedex, or USPS depending on the size, weight, and destination of your order. The most appropriate shipping method will be selected to ensure a timely and secure delivery.
  • Do you ship orders internationally?
    International shipping is not currently offered. However, we will expand our shipping services to include international destinations in the future. Please stay tuned for updates!
  • How do I take care of my artwork?
    For proper care of your artwork, refer to the essential care instructions provided upon delivery. To read these easy-to-follow guidelines online, click here. For in-depth information about art preservation, you should consult a professional conservator.
  • What payment methods do you accept for online orders?
    Accepted payment methods include Visa, MasterCard, American Express, Apple Pay, PayPal, Discover, Klarna, Afterpay, Affirm, Maestro, Diners, Electron, Jcb, CartesBancaires, and ChinaUnionPay. For information about secured payments, read our store policy.
  • What is your return policy?
    All sales are final. Please carefully consider the artwork prior to purchase.
  • When can I cancel my order?
    You may cancel a qualifying order at any time prior to shipment. Personalized or commissioned artwork orders will not qualify. For more information about order cancellations, refer to our store policy.
  • Can I request a custom commission or personalized artwork?
    Yes, requests are welcome. Please note that there may be a waiting period until the artist can dedicate time to working on your custom piece. Submit your request via the contact page.
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